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  • Lorien4k
    replied
    Season 1 i got as a gift and it was apparently purchased at Amazon.com.... No problems whatsoever.

    Seasons 2, and 3 I bought from best buy. And Again, not a single scratch/recording error/nonesence.

    Now season's 1 & 2, I did notice a bit of video static/dust that was not removed from the original film. very hard to notice unless you know what it is exactly your looking for, and takes a while even then. Season 3 I saw was absolutly perfect, no distortions or dust of any kind.

    I have heard many tales of dvd F*** ups and i pitty those poor people... So I'll assume myself as either fortunate or not unfortunate, and buy season 4 on saturday.

    Leave a comment:


  • Ranger1
    replied
    Bringing this topic into view again....did anyone had any problems with Season 4 dvd box?
    i ordered from amazon.com,2 disks were loose,but not scatched.

    Leave a comment:


  • Ranger1
    replied
    Yeah i only once had something that didnt arrive from amazon and they did send it again (amazon US),this is the first time that amazon (UK) ignores me,but i emailed them before i knew that disc 4 is viewble....i saw it and it was ok so i didnt try to contact them again or anything.

    Leave a comment:


  • Anders
    replied
    Originally posted by Ranger1
    Btw: the same day i got my S3 with the loose discs i emailed amazon uk that i want to repalce it,they never answered me
    That's bad service. A couple of years ago I ordered some CDs from Amazon, and one of them never arrived. I sent them a mail about this, and they said no problem, and sent me a new one. That's good service, so I was surprised to hear that you got bad service from Amazon.

    Leave a comment:


  • Ranger1
    replied
    Originally posted by Anders
    I have bought all four seasons from different shops. Season one I bought in Oslo, in an actual store. While I bought the next three seasons in online stores. Season two from Amazon.co.uk, season three from Dvdstrax.com, and season four from Amazon.com. So far I have had a wonderful experience with all of them, and I have had absolutely no problems at all.

    It's a shame if others have had problems, but I wanted to tell those that hesitate to buy the DVD's that they are absolutely worth the money and you probably have to be unlucky to get problems with them.
    Of course they worth the money if you not get them scratched and unviewble...me too S1 from hmmm some store in the US,my friend got it for me was fine,S2 from amazon uk was fine,S3 from amazon uk 2 discs were loose and disc 4 was scratched like hell but viewble,just imagine the headache of users that live in different part of the world and are buying from amazon and shops like that and have to send again,wait again,check again...total headache.
    Btw: the same day i got my S3 with the loose discs i emailed amazon uk that i want to repalce it,they never answered me

    Leave a comment:


  • Anders
    replied
    I have bought all four seasons from different shops. Season one I bought in Oslo, in an actual store. While I bought the next three seasons in online stores. Season two from Amazon.co.uk, season three from Dvdstrax.com, and season four from Amazon.com. So far I have had a wonderful experience with all of them, and I have had absolutely no problems at all.

    It's a shame if others have had problems, but I wanted to tell those that hesitate to buy the DVD's that they are absolutely worth the money and you probably have to be unlucky to get problems with them.

    Leave a comment:


  • Mertu
    replied
    Not fixed yet (if they ever will).

    Got my Season 1 box from Amazon on Monday. Disks 1 & 3 were loose and badly scratched.

    (I'm sure it didn't help that it was shipped in a "box" that was little more than a cardboard wrap, with no padding.)

    Got the replacement today (in an actual box with padding). Disks 1 & 3 were loose again. There are a couple of deep scratches on disk 5. It may still work, but I'm leaning towards getting a third set even if they do. My DVD player is rather forgiving of defects and I'll probably be loaning this set out... plus I paid for a new product, not a slightly-used-even-before-opening product.

    I'll wait until next Monday this time--after I've watched all the episodes.

    Leave a comment:


  • Joseph DeMartino
    replied
    1) Warner Bros. does not make the cases. They buy them from an outside company and I'm sure they've complained, but they don't directly have the ability to fix what's wrong with them. (Neither do the other Hollywood studios that buy cases from this same company and which have experienced similar problems.)

    2) I have returned damaged disc to the retailer. That is the usual way to handle these things. In one case I stood at the customer service desk and made them open sets and go through discs until they came up with six undamaged ones. I think that took three or four boxes. More recently I mailed the damaged discs only back to the internet retailer where I bought them and they are shipping replacements to me. They have a bunch of open sets and are just swapping out bad ones for good ones. Once the rush is over they'll settle lup with Warner Bros. It is always easier to deal with the retailer than the manufacturer in these cases, which is why I recommend opening and inspecting things like DVD sets as soon as you buy them rather than waiting until you get around to watching them. I keep reading posts from people who only just now got around to opening the S1 sets they bought a year ago and are finding scratched and even missing discs. Naturally the retailer refuses to do anything them because most return policies place a limit of 14 to 30 days on transactions.

    Regards,

    Joe

    Leave a comment:


  • BretFein
    replied
    Damaged DVDs

    Just curious - for those of you who've gotten damaged DVDs, have you complained to the company, or just traded disks in until you finally get a good one?

    I'm asking because (1) complaining here might let you vent, but won't change anything, and (2) I haven't bought B5 DVDs yet, and I'm hoping the bugs will all be fixed by the time I do...

    Leave a comment:


  • RedFox
    replied
    Looks like amazon.de will start shipping S3 again beginning this Monday (Dec 15), after taking back my scratched DVDs - no questions asked. I wonder what they've been able to do regarding the S3-box issues.

    Leave a comment:


  • Mr_Morden
    replied
    Ok, On the DVD Sets. I have bought all Seasons from Amazon (USA) and have not had a single problem or Scratch. But Season 2 had two loose DVD when it was unpacked but no scratches.. I am sorry to hear others have had trouble.


    Mr Morden

    Leave a comment:


  • Dark Primus
    replied
    Good thing I didn't buy the DVD's. I have heard similar stories from other sci-fi forums.

    Leave a comment:


  • KoshN
    replied
    It's been My R1 Experience That...

    ...when I opened the shrinkwrap for the first time, 1 or 2 discs were loose...

    B5 R1 Season 3 Discs 4 and 5 As They Arrived from DVDPlanet

    ...and were scratched in an arc, or had hub shaped scratches caused by the hubs.

    B5 R1 Season 3 Disc 4 Damage

    B5 R1 Season 3 Disc 5 Damage

    That damage affected the following episodes:

    Ship of Tears
    Interludes and Examinations
    War Without End, Part 2
    And the Rock Cried Out, No Hiding Place


    Disc 4 of 6 (details of the problems encountered):
    --------------
    Episode #14 of 22, Ship of Tears:
    DVD hangs, and skips from 00:00:56 to 00:01:36.
    DVD hangs at 00:05:39, and either skips from 00:05:39 back to 00:04:52 (over
    and over again), or skips ahead to 00:13:51.
    DVD hangs at 00:26:00, and skips back to 00:14:36.

    Episode #15 of 22, Interludes and Examinations
    DVD hangs at 00:35:19, and skips back to 00:04:27, or just stutters around
    for a few seconds and then continues.
    DVD hangs at 00:36:34, and skips back to 00:28:54, or just stutters around
    for a few seconds and then continues.
    DVD hangs at 00:40:53, and skips to 00:41:34.


    Disc 5 of 6 (details of the problems encountered):
    --------------
    Episode #17 of 22, War Without End, Part 2
    DVD hangs at 00:02:15, and skips to 00:02:26.
    DVD hangs at 00:04:56, and skips to 00:11:09.
    DVD hangs at 00:13:34, stutters around 00:13:34, 00:13:35, 00:13:36,
    00:13:37, and 00:13:38, and then skips to 00:13:47.
    DVD hangs at 00:13:54, and then skips to 00:14:04.
    DVD hangs at 00:14:49, and then skips to 00:14:59.
    DVD hangs at 00:29:04, and then skips to 00:29:45.
    DVD hangs at 00:30:59, and then skips to 00:31:09.
    DVD hangs at 00:31:59, and then skips to 00:32:04.
    DVD hangs at 00:32:19, and then skips to 00:39:52.

    Episode #20 of 22, And the Rock Cried Out, No Hiding Place
    DVD hangs at 00:09:21, and then skips to 00:13:58.
    DVD hangs at 00:14:51, and then skips to 00:15:31.
    DVD hangs at 00:21:48, and then continues.
    DVD hangs at 00:38:14, then skips to 00:38:16, and then skips to 00:39:02.
    DVD hangs at 00:39:07, 00:39:08, 00:39:09, and 00:39:10, and then skips to
    00:39:51.
    DVD hangs at 00:40:02, 00:40:05, 00:40:07 and 00:40:08, and then skips to
    00:40:14.



    So far, I've bought five Babylon 5 seasons sets (Seasons 1 thru 3, some being gifts), and EVERY set had 1 or 2, usually 2, scratched discs.



    The problem is with the hub design, and possibly with set assembly. The discs are either not always placed on their hubs during assembly, or are coming off their hubs later in the assembly process and/or during shipping and handling.

    In Region 1, the hub design SUCKS. It's a CHEAP, passive (non-moving), pure friction design. That combined with the material used (clear, hard, brittle material), makes it completely unsuited to the purpose of holding the discs on the hubs when being shipped, and releasing the discs from the hubs when you want to play the discs.

    It's a SHIT design. WB is too CHEAP and doesn't care enough to recognize this and fix it.

    End of story.

    KoshN

    Leave a comment:


  • RedFox
    replied
    Got my S3 box about 2 weeks ago from amazon.de. When handling the box I already heard that some disks were loose, which in the end resulted in at least two of them being scratched. I wrote an email to amazon and they said they were aware of the problem and I should return the whole thing. Same with a friend of mine.

    In the meantime they've stopped shipping S3 on amazon.de.

    Leave a comment:


  • Ranger1
    replied
    Re: Damaged DVD's

    Originally posted by Lorien1
    I ordered two Season 3 boxed sets from Amazon, and two sets from Littlewoods. They were [U]all damaged in exactly the same places. It's gotta be a manufacturing cock-up.
    Damaged in which places? scratches? loose cd's?

    Leave a comment:

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