Again, probably of most interest to UK buyers of the boxsets...
We can all contact Warner and offer to pay what we want (within reasonable boundaries, of course) to update our older boxset packaging...they just won't do it. I contacted them tonight, and they couldn't get me off the 'phone quick enough. Offering to pay at least ú10.00 for a nicer box, offering proof of purchase - even suggesting that maybe the discs and the boxes were produced by *seperate* companies, and couldn't you point me in the right direction? - got me nowhere. All I got was "no, we won't do that", and "we don't deal with compaints of this nature".
"So can you put me through to someone who does?"
"No."
I suppose it might be fair enough of them to say that "what you bought at the time was what was available" - but they'd neglected to ever say that they were going to go back and re-vamp the first 3 seasons packaging. I bought season 3 just over a month after buying season 2 - If I'd known a change was in the works, I'd have held off.
This is after scouring the 'net for contact details which were relevant (if other people spot them easily on Warner sites, they've got better eyes than me); receiving e-mails which were just plain dismissive (we've got your money, what do we care?); being passed eventually to a *retail* site (Virgin) by Warner Home Video, after they told me that they didn't have details of their *own products*...
Bloody red tape. And yeah, I know this is only a petty concern at the end of the day - what annoys me most if the way they just fob you off and aren't interested. And I guess I'm just a bit tetchy after seeing the mess they've made of "And The Sky Full Of Stars".
I'll admit I haven't watched every episode in that set yet, but is it really the case that they've managed to stretch the CGI shots for this whole episode - whilst the other 21 are more acceptably "cropped"? How the hell did that slip through the net? Does anyone there actually bother to check the masters of these discs before they get released?
Mutter, grumble, whinge etc.
We can all contact Warner and offer to pay what we want (within reasonable boundaries, of course) to update our older boxset packaging...they just won't do it. I contacted them tonight, and they couldn't get me off the 'phone quick enough. Offering to pay at least ú10.00 for a nicer box, offering proof of purchase - even suggesting that maybe the discs and the boxes were produced by *seperate* companies, and couldn't you point me in the right direction? - got me nowhere. All I got was "no, we won't do that", and "we don't deal with compaints of this nature".
"So can you put me through to someone who does?"
"No."
I suppose it might be fair enough of them to say that "what you bought at the time was what was available" - but they'd neglected to ever say that they were going to go back and re-vamp the first 3 seasons packaging. I bought season 3 just over a month after buying season 2 - If I'd known a change was in the works, I'd have held off.
This is after scouring the 'net for contact details which were relevant (if other people spot them easily on Warner sites, they've got better eyes than me); receiving e-mails which were just plain dismissive (we've got your money, what do we care?); being passed eventually to a *retail* site (Virgin) by Warner Home Video, after they told me that they didn't have details of their *own products*...
Bloody red tape. And yeah, I know this is only a petty concern at the end of the day - what annoys me most if the way they just fob you off and aren't interested. And I guess I'm just a bit tetchy after seeing the mess they've made of "And The Sky Full Of Stars".
I'll admit I haven't watched every episode in that set yet, but is it really the case that they've managed to stretch the CGI shots for this whole episode - whilst the other 21 are more acceptably "cropped"? How the hell did that slip through the net? Does anyone there actually bother to check the masters of these discs before they get released?
Mutter, grumble, whinge etc.
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